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Install App NowThis page explains how returns, replacements and refunds work for online orders from Khan Dry Fruits. Please read it carefully before submitting a request.
A return request may be accepted when the product you received has a genuine issue such as:
All quality-related complaints are reviewed by our team before we approve a return, replacement or refund.
Customers may submit a return request within 7 days of receiving the order. Requests made after this window may be declined unless Khan Dry Fruits agrees in writing due to exceptional circumstances.
Please contact us as soon as you notice an issue so we can guide you on photos, video and next steps.
If your dry fruits, nuts, dates, honey or gift box arrives damaged or spoiled, share:
After review, we may approve a replacement, store credit or refund according to this policy.
Food products can vary naturally in aroma. A return for smell or taste is considered only when the issue indicates spoilage, contamination or a clear quality defect — not personal preference alone.
Opened packs may be accepted only when the quality issue is genuine and verifiable during inspection.
If you received the wrong item, an incomplete parcel, or a missing product from your order, contact us within 7 days with your order number and photos of what you received. We will verify against the dispatched items and arrange correction where confirmed.
Change-of-mind returns are not automatically guaranteed. They are reviewed case by case and may be declined for opened or perishable food items. If accepted, return courier charges are usually the customer’s responsibility unless we state otherwise in writing.
Khan Dry Fruits reserves the right to reject returns that do not meet these conditions.
After your return is approved, securely pack the product (preferably in original packaging) and drop the parcel at the nearest approved courier hub:
For an approved damaged, spoiled, defective or incorrectly delivered product, Khan Dry Fruits will bear the reasonable return courier charges. Keep and share the courier receipt and tracking number with our support team.
If you want Khan Dry Fruits to arrange return pickup, tell our support team when your return is approved. Pickup and return handling may take approximately 5 to 10 working days, depending on your location and courier availability.
All returned products are inspected after they reach Khan Dry Fruits.
Final approval depends on inspection results and this policy.
After verification, Khan Dry Fruits may provide one of the following:
Usually processed within 3–7 working days after inspection approval, subject to stock.
Often issued within 2–5 working days after approval for use on a future order.
Used when only part of the order is affected; timing follows refund rules below.
For fully approved cases; timing depends on payment method.
Replacement with another mutually agreed product when suitable.
After we approve a refund:
Refund timing is not fully controlled by Khan Dry Fruits once the payment has been released to your bank or provider.
You may request cancellation before the order is dispatched. If the order has already been dispatched, cancellation becomes a return process and courier rules in this policy may apply. Prepaid amounts for successfully cancelled pre-dispatch orders are refunded according to the original payment method where possible.
If only some items in an order have an issue, you may request a partial return for those items. Unaffected products should be kept. Resolution (replacement / partial refund / credit) applies only to approved items.
Sale, bundle and promotional items follow the same quality-return rules. Free gifts may be non-returnable unless they arrive damaged or were required as part of a defective paid item. Promo-code value may be adjusted on partial refunds as applicable.
Gift boxes may be returned under the same 7-day quality rules. Please return the complete box with trays/inserts where possible. Missing components or heavily consumed assortments may affect approval. For gifts delivered to someone else, the recipient or purchaser should contact support with the order number.
Returns made with false claims, misuse, deliberate damage, repeated abusive behaviour or attempted fraud will not be accepted. Khan Dry Fruits may refuse future return privileges in such cases and may take appropriate action where required.
To the extent permitted by applicable law, Khan Dry Fruits’s responsibility for approved return cases is limited to replacement, store credit or refund of the affected product amount as outlined above. We are not responsible for courier delays outside our control, customer storage mistakes after delivery, or indirect losses. Delivery timelines and service conditions are also described on our Delivery Information page.
This Return & Refund Policy forms part of your agreement with Khan Dry Fruits when you shop at khandryfruit.com. It should be read with our Terms & Conditions. We may update this policy from time to time; the version published on this page applies to new requests.
Khan Dry Fruits Support
WhatsApp / Phone: +92 304 9996000 · +92 423 7444400
Email: help@khandryfruit.com
You may request a return within 7 days of delivery for damaged, spoiled, leaked, expired, wrongly packed or incorrectly delivered products, subject to review and this policy.
Yes — when the issue is genuine and reported with evidence within 7 days. Approved cases may receive replacement, credit or refund after inspection.
For approved damaged, spoiled, defective or wrong-product cases, Khan Dry Fruits bears reasonable return courier charges. Keep your receipt and tracking number.
If we arrange pickup, the pickup and return process may take about 5 to 10 working days depending on location and courier availability.
Change-of-mind returns are reviewed separately and are not automatically guaranteed, especially for opened food products.
After approval, online payment refunds commonly take 7–14 working days depending on your bank or payment provider. Support will confirm the method for COD orders.
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