Khan Dry Fruit Refund and Returns Policy

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Refund and Returns Policy

At Khan Dry Fruit, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our comprehensive refund and returns policy is designed to assist you.

Product Replacements/Returns

This policy clarifies the position Khandryfruit.com holds concerning any and all refunds, returns and exchanges.

Khandryfruit.com will only exchange or replace a product ordered from Khandryfruit.com if:

  1. The product has a manufacturing defect
  2. Was received by the buyer in damaged condition
  3. If the product package seal was opened prior to the buyer receiving the product
  4. In case the product has undergone damage (as scratches) before the buyer received the product

How to Claim a Return or Exchange

In case a buyer wants to return or exchange a product purchased from Khandryfruit.com they should call our helpline (0304 9996000) or simply email us at info@khandryfruit.com so our quality assurance team can carefully investigate, evaluate and assess the buyer’s claim and proceed in an ethical manner to accommodate the buyer as much as possible.

Note: Buyers must make sure that they communicate their claims, disputes or concerns regarding the product purchased within 24 hours of receiving delivery of the product for a speedy response and resolution of the buyer’s concerns regarding the product they have purchased.

Not Eligibility Criteria

Khandryfruit.com will not be held liable or responsible to exchange or return any product as well as refund payment for any product bought on Khandryfruit.com in the case the buyer does not like the product but it is accurately presented and described in the product catalogue, product page and product description.

Buyers are advised to make sure that they accurately place the correct order for the product they intend to purchase.

However, Khandryfruit.com will aid buyers in exchanging or replacing an order according to the buyer’s preference.

Eligibility Criteria

Refunds will only be entertained if Khandryfruit.com is unable to deliver the product purchased by the buyer to the buyer in the stated time frame (3 to 5 working days) excluding curfew hours, government shutdowns or an unexpected “Act of God”.

In case a buyer receives a product that:

  1. Does not match the product image or product description presented in the product catalog or product page.
  2. Does not meet the specifications mentioned in the product description
  3. Is a replica of the product the buyer ordered

Then the buyer is under no obligation to keep the product and can contact Khandryfruit.com to exchange or replace the product or receive a refund after the mutual consent of Khandryfruit.com and the buyer.

Order Cancellation

According to Khandryfruit.com policy, a buyer can cancel their order at any time prior to the order being dispatched.

In case the order has been dispatched, then the buyer will have to pay the shipment charges to return the product to the vendor or Khandryfruit.com and then and only then will their order be cancelled.

Buyers can return products in case they do not match the product they ordered but our quality assurance team will carefully and ethically examine the buyer’s query and respond within 5 to 10 working days.

Returns — Condition and Shipping

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same one, please contact us at help@khandryfruit.com or call us at +92 304 9996000 or +92 423 7444400.

Refunds on Online Payments — Tax and Payment Gateway Charges

Refunds on online payments are made on the amount actually received, not the checkout total, because:

  1. Income-tax withholding already deposited with the FBR under Sections 6A and 153(2A) of the Income Tax Ordinance 2001 — 1% on digital/banking-channel payments and 2% on Cash on Delivery, doubling to 2% and 4% respectively if the seller is not on the Active Taxpayer List; this amount is deposited in the seller's name at the time of payment, is unrecoverable on a refund, and is adjustable/claimable in the seller's own tax return as the law allows — it is not an extra charge by Khan Dry Fruits; separately, sales tax withheld at source on digitally ordered goods (currently 2% of the order value, deducted by the courier on Cash on Delivery or by the payment gateway on prepaid orders) is also deposited with the FBR and cannot be recovered by us on a refund.
  2. The payment gateway processing charge — currently 2.3% plus applicable Federal Excise Duty (FED) as charged by the bank under our merchant agreement — is non-refundable and is deducted from the refund.

What this means in practice: on an approved refund of an online payment, you will receive the order amount minus (a) the taxes withheld at source and deposited with the FBR (income-tax withholding and sales-tax withholding as described above) and (b) the non-refundable payment gateway processing charges. Shipping charges are handled as stated elsewhere in this policy. Cash on Delivery orders carry no payment gateway charges; courier-deducted withholding is likewise deposited with the FBR. For the exact break-up of any refund, contact us on WhatsApp +92 304 9996000 or by email and we will share it.

Contact Us

If you have any questions about returning your item, please contact us at:

At Khan Dry Fruit, your satisfaction is our top priority, and we are dedicated to resolving any issues with your purchase promptly and efficiently.